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FAQs

Got a question?

We’re available during six days a week to answer all of them, but you might also find the answers here in our FAQs section.

How do I get a quote for a heater?

By speaking to one of our team, we’ll be able to match up your needs with the right gas or wood heater product. From there, we’ll work you up a comprehensive and competitive quote that will cover everything. No nasty hidden extra costs…guaranteed!

How do I know which type of heater I need?

That’s what we’re here for! Bring us your house or renovation plans and our experienced team will help you choose the right spot for a gas or wood heater that will warm your home right through the colder months.

Which heating brands do you stock?

We’ve got a great range of wood and gas brands, including Coonara, Arrow, Heat Charm, Jetmaster, Eureka, Heat & Glo, Kemlan Quadra-Fire and Heatilator. All the brands we stock are leading local or international products known for their quality and reliability.

How do get my heater installed?

All our heaters are installed by qualified tradespeople that we have regularly used and who are reliable and experienced. Alternatively, if you’re building a new home, your builder might arrange to install the heater.

What kinds of heaters do you sell?

Everything from sleek modern to cooktop freestanding heaters. Whatever you have in mind, we have the knowledge and expertise to deliver the right product for your home or renovation project. Just ask us.

Do you do heater maintenance?

Yes, we do. Whether you need a paint touch up, new door rope or the flue cleaned, we can complete all heater repair and maintenance work. We also stock spare parts for all sorts of wood heaters and cookers. Just call our showroom to book a time for us to pop out.

Do you have any specials/sales?

Yes, we occasionally have floor stock specials, and we often have rebates available, particularly on Australian made wood and gas heaters. To keep an eye out for specials, click through and like our Facebook page to stay in the loop.

Are your products made in Australia or overseas?

We pride ourselves on supplying Australian made products, many of which are made here in Victoria. We believe in locally made, locally employed and locally owned business. All products from the Coonara, Kemlan, Arrow, Heat Charm and Eureka range are made in Australia.

Not sure what system is right for you? We’d love to hear from you, and answer any questions